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Ordered an item from Hautelook along with Nordstrom. Received email of when the Nordstrom items would be shipping but nothing on the one item from Hautelook. Almost a week and 1/2 and nothing about the one item that did not ship. I call and there is no tracking that...
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#917545
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The WORST customer service! I attempted to make a purchase but was declined even though my funds were taken off my Nordstrom card!!!! I called to inquire was told the I would receive a card within 5-7 business days. I NEVER received my money!!! I called to complain, I...
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1.1
#910312
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This company is awful- don't let it fool you. Have ordered from here in the past but my recent order has been missing for 2 months. Have called customer service every week since then and all they've done is tell me my shipment will be arriving soon. Got an e-mail today...
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1.0
Dunlap, Illinois
#878613
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Well I ordered white Dress sandals and 2 dresses. The sandals came 3 weeks after I ordered all the items together. I figured it was plenty of time to use for a wedding I was going to. I tried on the sandals and they squeaked horribly and the inside foot bed was...
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1.8
#863372
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My order was sent back by UPS because they tried to deliver my package to the wrong house. I called Haute to have my order reshipped but there was a refund issued instead. After advising me of my refund, the customer service representative basically cut me off and...
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2.3
Union Hall, Virginia
#862013
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Don't even bother with hautelook/nordstrom rack. You'll end up pissed off, angry, and terrified like I am now. I'm being very short because I am horrified and very angry. My advice to you is to never even expect okay/good service from them. You'll be very...
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1.0
#860352
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On April 12, 2016 I returned merchandise to the Promenade Nordstrom Rack. The return was not processed properly and my account still has not been credited as of today May 13! I have contacted Hautelook on several occasions and was told my paperwork was in the Que......
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#847142
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My wife checked my account on April 26, 2016 to verify that my credit card payment had post. Well to my surprise there was a charge of $364 to this company plus $470 to some sort of marketing company and they attempted to pay their boost mobile phone bill. I have never...
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#840230
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I have a couple issues regarding my orders and customer service was not very helpful. One instance, I had issues with my credit card going through...the agent pretty much said that it's my computer. I wasn't even on my computer...I was on my phone placing orders like I...
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#830885
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Short Review on April 07, 2016

Bad refund process. Refunds take longer than 5-7 business days. Customer service is unable to resolve the issues. Complete lack of respect for customers - promise to follow up and call you back and never do. Supervisors and managers are not available and a promise is made they will call back - which never happens. Very bad experience
2.1
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#825577
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