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I ordered about $60 of makeup because they were having an event for TheBalm cosmetics, i placed my order on January 18th, and expected my shipment in 2-3 weeks as they say. On the third week I chatted with one of their representatives who told me i had to wait until...
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Anonymous
Anonymous

I just got my shipping confirmation today, so I hope everyone else that has waited so long doesn't get theirs cancelled; I ordered within the first 15 min of the sale starting...

Anonymous
Anonymous

They emailed me today telling me they cancelled my order of theBalm.. So you probably wouldn't have gotten it anyways...

2.1
I didn't like
  • Shipping system
#790847
Reply to reviews
I order about $110 dollars of makeup on Hautelook because I heard from beauty youtubers that it is an amazing company. So I decided to try it out. On January the 1st. I ordered makeup from the Morphe Brushes Event and it said it would ship in from 2-3 weeks. By the...
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1.8
#789872
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Horrible company. I'm warning others to stay away. Please use my experience so you don't have to go through the headache and frustration of dealing with this shady company. I ordered shoes Jan.10 and it's now Feb.8 and they still have not been shipped!! Prior to this I...
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1.8
#786292
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Other Product Review

Hautelook
#700411
1.3
Details
Be careful of the items you purchase because you might receive an email saying " sorry we sold more then the inventory we thought we had" ! Not in those exact words, but it's the truth. I've been a loyal customer since 2012, spending hundreds of dollars with them, and quality has gotten worse. Over priced and made in China now. You can get a good price for name brands, that's about it!!!!
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Advertised vs Delivered
Diversity of Products or Services
Product or Service Quality
Warranty

Hautelook Refund Policy Review

Hautelook
#666552
Purchased a couple of items June 20th. Received a package on July 15th nothing close to what was ordered. They informed me they would refund my money and give me a $20 credit. They can keep their credit. I'm not looking for a hand out. I am looking to get what I paid for. That was my first and last time dealing with Hautelook
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Mascara Review

Hautelook
#640015
1.0
Details
Don't buy cosmetics. The reason they are discounted isn't because they are giving you a good deal, it because they are old and past their shelf life. Purchased mascara and foundation. Mascara was dried to the point it was the consistency tar, not liquid. Foundation was watery and separating.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty

Shoes Review

Hautelook
#633278
Received the wrong shoes! Then my daughter received the wrong item too!! I will not go back!
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I will never again purchase anything from Hautelook. I have had nothing but horrible experiences every time I have purchased from them. They do not accommodate their customers and try to sell items to you and do everything possible not to let you return them or get...
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1.1
#779186
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In December 2015 my credit card company called me with a nearly $2,000 charge to my card on Hautelook. The ONLY time I used this card outside of Costco was on Hautelook. I reported the fraud to Hautelook and they refused to give me the name/address given of items...
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Anonymous
Anonymous

Never used their site but my card been hacked and transactions nearly totalling 1k spent in 6 transactions with them.

1.0
I didn't like
  • Insecure site
  • Hacking my credit card
#779170
Reply to reviews
I wish I would've read reviews about HauteLook before attempting to order some Christmas gifts for my sister on the site. The items were supposed to arrive before the holidays - they did not. So I called and the customer service rep told me they would arrive before New...
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1.8
I didn't like
  • Fulfillment of orders
  • Shipping system
  • Lack of respect for customer
#773829
Reply to reviews
Woke up on a Sunday to find that yesterday someone hacked my Hautelook account, change the password and shipping address. They then proceeded to charge >$10,000 in merchandise in a series of about 15 transactions ranging from $50 to $2700. Here's what I learned from...
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Anonymous
Anonymous

That's awful! I'm trying to delete my account but of course there's nothing on their site to delete the account, its not mentioned at all in their FAQ's. anyone? how to Delete...

Anonymous
Anonymous

Happen to me yesterday, someone in Georgia bought 3 watches worth 700 and good think I saw it in my email like 2 hours later, i call hautelook customer service and they told m...

1.5
I didn't like
  • Amatuer customer service and fraud prevention and detection
#772377
Reply to reviews
Not sure why Nordstroms bought Hautelook. HL is def hurting the Nordstroms brand. I've had three orders that never came!! Today, I spoke via chat w HL and found out, once again, the brand couldn't fulfill the items that HL sold!!! This comes after I called customer...
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#764867
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Hi. My name is Mark Wilson. I have a debit charge on my account from you in the amount of $107.92 on 12-29-2015. This charge is not mine. My debit card has been cancelled do to erroneous charges. I urge you not to ship the items. I will get in touch with you by phone...
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#762360
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I order some Morphe make up palettes from Hautelook a while ago. I'm satisfied with the make up but the packaging is the worst. It was not bubble wrap. My make up palette came loose from the tray and cracked. It does not help when the postal worker does not handle the...
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#760450
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