HauteLook

Hello, I received this boot rack today and one pair (2) of the (6) of Supports arrived snapped apart/broken. Would you please consider doing the right thing and adjust this incident by issuing me a fair credit (perhaps 1/3 or $4?) for this damage? I have photos of you would like me to send them to you. Thank you in advance. I pasted the order information below for your convenience. Vicki Bradley Order #: 8851**** Date: 4/4/2020 Payment: PAYPALShip to: Vicki Bradley 15 South Church St CARBONDALE, PA 18407 Honey-Can-Do – Black 3-Pair Boot Holder BLACK / One Size / One Size Returnable – Easy Returns to any US Nordstrom Rack store or by mail. Ready to Ship Within 5 - 8 days due to the impact of COVID-19 from order date. Qty 1$11.97Download Mobile App

I, returned a pair of shoes over a month got an email saying that my refund was being process and after over two months still have not received my refund.

8993**** This is my second order of the kalisa lace up boots. First I waited three weeks for the boots to be delivered only to get an email apologizing for inventory. I ordered Kalisa lace up boots again and received the completely wrong pair of boots.

I received some baby shorts that I did not order in place of a shirt I did not receive.

I am aware that everyone is dealing with the COVID-19, however it has been 12 days & my ONE package has not shipped but yet I had to pay the shipping cost of $8 that said it would ship in 5-8 days?! Also good luck getting in touch with customer service. I have been on hold with them for over 45 minutes & NOTHING!!

I was able to get through to them to calling customer service and they told me they no longer use an email address. They only use the phone number, 1.888. 547.8438

I have ordered on line last night a garlic scraper costing $ 9.97 the order # is8935**** and I want to cancel it was bought on line, my e Mail isBond611@***.com,my phone is973-303-**** my name is Mario Braico!

Cancel my on line order on line of a garlic scraper. My order # is 8935****,my name is Mario Braico ,My email is Bond611@***.com, my phone is 973 303-****!

my card information was stolen and $959,00 was charged to my account...total fraud. Seems that this is a scam.

Compromised my personal information , beware.

credit card charged fraudently for $988.69 on 12/24/2019 Card was tried three times on the same day. Sound suspicious and my capital one credit card declined it, but why would the company not inform me that the card kept declining.

I am writing to register a complaint against your company and how it practices “customer service”. To begin with, I had placed an order on 2/27/19, paid for it and waited for it to arrive. I received an email on March 16, 2019 regarding that order that I placed. When I called to inquire about the reason why this entire order was cancelled I was told that it was sent back on Tuesday, March 12, 2019. There are several issues I have at this point: 1). Why was my order cancelled two weeks after I placed the order?. 2) why was I not informed about the return for four days, when I could have possibly have got the order resent before the items were put back in inventory and sold out? My next issue has to do with how things unfolded when I called to inquire why my order was returned. I spoke to Justin, a supervisor, who informed me that the packages were sent back because of a pricing error that was YOUR COMPANY’S fault. In that case, your company should have absorbed the costs and honored the incorrect prices. Regardless, my order did NOT have any pricing error, so my package was returned FOR NO REASON. Here’s a quote from an email sent to me from Justin that is an attempt to apologize for the mistake: “I sincerely apologize for the mistake on our part. It seems as though, your order was included in a group of orders that were returned to our fulfillment center due to a pricing error. These packages were returned in bulk to our fulfillment center, which could have caused your package to be accidentally included in this return shipment. When the packages did arrive back to our fulfillment center there were all processed as returns. After reviewing your order it is apparent that the prices for your items were correct. Please accept our apologies and I hope you do give us the chance to earn your trust again.” These words are meaningless however as they are not backed by anything solid, and I still lost my order that I PAID FOR. I COMPLETED MY HALF OF THE CONTRACT AND YOUR COMPANY DID NOT. As I spoke to Justin, he found that two of the items from my original order were actually still available, and he stated that he would have them sent to me. He did not indicate that I would be charged for these two items, and I took it as an act of good will since your company had made the mistake and had cost me the items that I had ordered almost three weeks prior. It is now April 12, 2019, and the two items have not arrived, so I called to find out why. As I was explaining the situation, the agent mentioned that I was going to be recharged for the two items. I stated that that was not my understanding after the discussion with Justin. I requested a supervisor. When the supervisor, Cynthia, got on the phone, she informed me that it was the “procedure” to send an item and that the “courtesy” was to not re-charge the customer until the item was received and the customer was satisfied with the item. My question is, how does that help me? That’s not a courtesy and it absolutely does not make it right that my order THAT I PAID FOR was returned and most of the items I had ordered AND PAID FOR were no longer available… all because of your company’s mistake. A legitimate courtesy would have been to send the two items complimentary as a way of apologizing for my inconvenience and the fact that the items I had ordered were sold out after your company made a mistake and revoked my package. And that was exactly how Justin made it sound. If he had made ANY allusion that I would be re-charged for those two items I would have said “no thank you” and taken the situation to his supervisor on March 12 because I would have been outraged. Cynthia informed me that Hautelook does not give away free items, and immediately stated that they would “make it right”. My question to her was “how do you make it right then?” Because no apology or platitude is going to give me all the items that I had originally ordered AND PAID FOR so the ONLY way to make it even a little bit right is to send me the only two items that were available AS A COURTESY since it was your company that messed up. Back to Cynthia, I asked HER to speak to her supervisor, and first she hung up on me, then she called me a few minutes later and said that we were “accidentally” disconnected. Then she said she would connect me to her supervisor and put me on hold for almost 8 minutes. Finally, I spoke to Cynthia’s supervisor, Kayla, and she reiterated the party line regarding this procedure of sending the item “as a courtesy” and then re-charging the customer for it. Again, my question was and still is: How does that make it right? It is of zero concern to me if I get charged immediately or a week later- if I’m willing to pay for an item there is zero benefit to being charged a week later rather than immediately. In fact, the way it normally works is that I DO get charged immediately and then I wait for the items to arrive. If this was a problem for me, I wouldn’t engage in online shopping in the first place. If this is truly your policy as a way to “make it right” after your company messes up, then I think that policy is outrageous.. it is an embarrassing platitude and an insult to your customers. You mess up, customers lose out, and then you pat us on the head, say “we’ll make it right” and then turn around and charge us what we originally paid for anyway. It’s ridiculous. To make matters worse, Kayla told me that “she would check with the agent (Justin) to see if he remembered the conversation he had with me and move forward from there”. Again, that is outrageous and insulting. At this point I’ll remind you again that the mistake that was made was ON YOUR COMPANY’S PART and Justin never mentioned that I’d be re-charged for the two items, and for Kayla to “check with Justin” (as if I’m lying or making this up) is disgusting to me. Finally, I asked to speak to Kayla’s supervisor and she said that she’d take my contact information and he’d get back to me. She did not give me a timeline of any sort, just “when he gets a chance”. Again, a disgusting way to treat your customer. I have been a VERY GOOD customer of Hautelook and Nordstrom Rack and have spent thousands of dollars on your company’s products. In fact, in the last 45 days, I spent over a thousand dollars. I know that because I added up how much money I will be refunded when I return EVERY SINGLE ITEM that I purchased that is within the 45 day return policy. I will also no longer be a customer of Hautelook or Nordstrom Rack again. I hope the $30 that those two items would have cost was worth it. With distain, Elizabeth Carbone

While shopping in the rack store, a shoe associate helped me download the ap and begin my shoe order, she advised me of a 10.00 off promotion that could only be used at the counter after my order. I tried using the promotion and was told "NO" never heard of such!!! I'm a big shopper at this store, and could have been given the courtesy of finding the associate who first mentioned prom.. or calling the haulte store whom i called and was told no such offer....bull!!! Macys and Dilliards are still open for business.

has gone wayyyyy downhill in the last few years, so my spending has curbed. did buy something last week, said they attempted del Monday am at 10 and said no one was there, when there were no less than 15 people in office. subsequently shipped to a UPS holding center for me to pick up. No thanks. I paid for shipping. Had to fight to get a refund, which used to never be the case. they've gotten real sloppy. no thanks. next.