Hautelook - Poor customer service, broken merchandise

I ordered several items from theBalm and after waiting for almost three weeks finally got my package, which isn't bad considering I've heard that it takes other people's orders months.However, when my package got here, my three little makeup items (all pressed powders) were thrown in a big box with no protective packaging, no bubble or anything.

All three of my products were completely broken and crumbled. After calling customer care I was told pretty much to deal with it since it's non refundable and not returnable/exchangeable.

Im upset that I spent money on products that are literally not usable in any way.I definitely will not order from Hautelook again.

This review is a subjective opinion of a user.
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Monetary loss:
Product or service
Broken Merchandise
Review category
Cosmetics and Toiletries
review #508438 by
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Had It

Aug 23, 2014 #860534

They are crooks. I've had it with this company and will be letting the legal system handle my complaints about this company going forward.

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