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I ordered several items from theBalm and after waiting for almost three weeks finally got my package, which isn't bad considering I've heard that it takes other people's orders months.However, when my package got here, my three little makeup items (all pressed powders) were thrown in a big box with no protective packaging, no bubble or anything.

All three of my products were completely broken and crumbled. After calling customer care I was told pretty much to deal with it since it's non refundable and not returnable/exchangeable.

Im upset that I spent money on products that are literally not usable in any way.I definitely will not order from Hautelook again.

Monetary Loss: $39.

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Anonymous
#860534

They are crooks. I've had it with this company and will be letting the legal system handle my complaints about this company going forward.

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