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Summary of HauteLook Customer Service Calls

21 TOTAL CALLS
71% SUCCESSFUL CONNECTIONS
05:55 AVG CALL DURATION
13% ISSUES RESOLVED

Customers Contact HauteLook to Ask about:

Return/ Replace:

  • “Returns”

Shipping and Delivery:

  • “Change shipping address”

Payments and Charges:

  • “Double billed”

Other:

  • “Cannot check out”
  • “Missing package”
  • “An order I never received”

About HauteLook

Top 5 HauteLook Services

Shipping Service, Customer Care, Manager

Top 5 Likes about HauteLook

Some items, Prices, Selection of merchandise, Products offered, Customer service

Top 5 Dislikes about HauteLook

Fulfillment of orders, Lack of respect for customer, Shipping system, Shipment length, That they sell products they are not able to deliver

Top 5 Related Companies

Nordstrom, Nordstrom Rack

Summary

Hautelook is a fashion company that is known to host different sale events. The company was established in 2007. It was founded by Adam Bernhard. The assortments presented by Hautelook includes clothes for women, men, and kids. Various types of shoes, bags, dresses, skirts and shirts and much more are available on the website. Besides the company offers cosmetics and toiletries, beauty bags and kits. Currently more than 200 employees work in Hutelook. The funding of the company is $41 million. Hautelook website offers free membership. Everyone can create an account without membership fees. For communicating or interacting with their customers the website collects certain personal information. Hautelook is headquartered in Los Angeles, CA.

HauteLook reviews and complaints

HauteLook is ranked 482 out of 4391 in E-commerce category

Area Served

USA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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