The WORST customer service! I attempted to make a purchase but was declined even though my funds were taken off my Nordstrom card!!!! I called to inquire was told the I would receive a card within 5-7 business days. I NEVER received my money!!! I called to complain, I...Read more
This company is awful- don't let it fool you. Have ordered from here in the past but my recent order has been missing for 2 months. Have called customer service every week since then and all they've done is tell me my shipment will be arriving soon. Got an e-mail today...Read more
Well I ordered white Dress sandals and 2 dresses. The sandals came 3 weeks after I ordered all the items together. I figured it was plenty of time to use for a wedding I was going to. I tried on the sandals and they squeaked horribly and the inside foot bed was...Read more
Short Review on April 07, 2016
Bad refund process. Refunds take longer than 5-7 business days. Customer service is unable to resolve the issues. Complete lack of respect for customers - promise to follow up and call you back and never do. Supervisors and managers are not available and a promise is made they will call back - which never happens. Very bad experience
Hautelook Staff Review
Great experience with Hautelook customer service. They answered quickly, resolved my issue, and had a great attitude! Love shopping with them.
Hautelook Online Order Review
I been Calling all day for an online purchase! No one never called back
Doc Marten Boots Review
Received the wrong order TWICE!!! Returned items to Nordstroms Rack and have not received my refund which was supposed to go back to my debit card. NO response from customer care. I will delete this app.! VERY frustrated after shopping here for many years.
My order was sent back by UPS because they tried to deliver my package to the wrong house. I called Haute to have my order reshipped but there was a refund issued instead. After advising me of my refund, the customer service representative basically cut me off and...Read more
Union Hall, Virginia
Don't even bother with hautelook/nordstrom rack. You'll end up pissed off, angry, and terrified like I am now. I'm being very short because I am horrified and very angry. My advice to you is to never even expect okay/good service from them. You'll be very...Read more
On April 12, 2016 I returned merchandise to the Promenade Nordstrom Rack. The return was not processed properly and my account still has not been credited as of today May 13! I have contacted Hautelook on several occasions and was told my paperwork was in the Que......Read more
My wife checked my account on April 26, 2016 to verify that my credit card payment had post. Well to my surprise there was a charge of $364 to this company plus $470 to some sort of marketing company and they attempted to pay their boost mobile phone bill. I have never...Read more
I have a couple issues regarding my orders and customer service was not very helpful. One instance, I had issues with my credit card going through...the agent pretty much said that it's my computer. I wasn't even on my computer...I was on my phone placing orders like I...Read more
DISCLAIMER: The worst online experience I've ever dealt with! They have these commercials on tv portraying great fashionable clothes but don't deliver. After reading all of these horrible complaints, something needs to be done. Some affirmative action must be taken...Read more
Resolved: Hautelook call center
I got an idea that many call center agents do not understand their systems(order system, warehouse system). I had a call in to get a return label for items already returned(money returned) in the system, I received them by mistake, I just want to ship them back....Read more
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