filters
state:
Show
city:
Show
category:
Show
product:
Show
First my credit card wouldnt work on their *** site, so I had to pay through paypal using the same exact credit card. I tried emailing them, no response after 24 hours. Called and was on hold for a while. Finally got someone on the phone, and they said even though they...
Read more
1.0
#1037367
Reply to reviews
I order 2 dress on sale for my daughter's baby's baptism, I got 2 so I have a change order other things same time,I didn't get the dresses till my other stuff came,an I think the only reason I did was that I called to say,where are they? Oh tomorrow, ,huh,,sure,but...
Read more
2.1
Product
#1016154
Reply to reviews
Hi, I purchased Suzy Levian Jewelry from Hautelook for my wife. Just got them apprised and the information i received was very disturbing. The Suzy Levian Pendant wasn't sapphire, It was CZ. I'm bring this to your attention because I'm holding you accountable. I dont...
Read more
Anonymous
David

LOL,Suzy Levian Jewelry are CZ but it looks like they "say" they sell diamonds and sapphire. I hope the diamonds aren't CZ.

Anonymous
Jen

Omg,Same thing happened to me. Suzy Levian said it was sapphire but it was really CZ. I just returned it but know I regret not saying anything!!!!!!!!

1.0
#1003323
Reply to reviews

Hautelook - Good

Hautelook
#1057901
Gonna need a return label sent to address
Comment
Show

Short Review on April 07, 2016

Hautelook
#825577
2.1
Details
Bad refund process. Refunds take longer than 5-7 business days. Customer service is unable to resolve the issues. Complete lack of respect for customers - promise to follow up and call you back and never do. Supervisors and managers are not available and a promise is made they will call back - which never happens. Very bad experience
Comment
Show
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Turnaround Time
Website

Hautelook Staff Review

Hautelook
#790828
4.6
Details
Great experience with Hautelook customer service. They answered quickly, resolved my issue, and had a great attitude! Love shopping with them.
Comment
Show
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Turnaround Time
Website

Hautelook Online Order Review

Hautelook
#759646
I been Calling all day for an online purchase! No one never called back
Comment
Show
Received incorrect boot ordered. Called customer service, tried to re-order boot, but was not available any more. Other option offered was to return the boots to store and mail back. I ordered because I did not want to drive 30 mins to the store, waste my gas or stand...
Read more
#977990
Reply to reviews
Don't ever buy from here. This site is a total fraud. They take your money and keep it for a few weeks to help with their cash flow and then send you this very nice sweet email about how they are truly so sorry but they have to cancel the order. I ordered a handbag on...
Read more
Anonymous
Crooks

Just got 3 fraudulent charges from this company I've never heard of!!

1.2
#977765
Reply to reviews
When both items were cancelled due to incorrect inventories I can’t help but believe that the Internet retailer, or their supplier, is either (1) playing games, or (2) doesn’t really have control of their business. In any event, charging me at time of ordering, holding...
Read more
#959159
Reply to reviews
I have never experienced this kind of backward horrible service. I ordered items on the 10.25.2016 and i recieved an email last monday saying they juat shipped my irder and that i will recieve only half of my order on 11.14.2016....then i recieved an email yesterday...
Read more
1.0
I didn't like
  • Misleading inventory
  • Website runs extremely slow
  • Shipment length
#953062
Reply to reviews
I have been a customer at Haute Look for many years now. Over the past month the level of service has gotten to be unacceptable. Out of the last 4 orders placed I have received one! One two of the other orders I keep getting an email apologizing for the delay. No...
Read more
Anonymous
Anonymous

I agree! I have placed 4 orders since October 10th .., none have been delivered. I have called and sent emails to the company.... to no avail. To make matters worse they charg...

#944421
Reply to reviews
Ordered an item from Hautelook along with Nordstrom. Received email of when the Nordstrom items would be shipping but nothing on the one item from Hautelook. Almost a week and 1/2 and nothing about the one item that did not ship. I call and there is no tracking that...
Read more
#917545
Reply to reviews
The WORST customer service! I attempted to make a purchase but was declined even though my funds were taken off my Nordstrom card!!!! I called to inquire was told the I would receive a card within 5-7 business days. I NEVER received my money!!! I called to complain, I...
Read more
1.1
#910312
Reply to reviews